Meet Our
Leadership

Kim has been in the marketing research industry for nearly 20 years. She started the firm with nationwide qualitative recruiting and transcription and has guided the company through significant growth and achievement. Her strategy and vision evolved the firm’s transcription division into a human and technology blended solution for speech to text with the highest accuracy standards, and spans many industries, including a special expertise in marketing research. Her passion for client experience, and her exceptionally high-quality standards have grown the firm from a one-person start-up to a team of recruitment and transcription experts supporting market research clients.

Kim is an active member of the Insights Association, Wire, Wire Exec, QRCA, AMA & Esomar. She serves on the Executive Board of Directors of the Marketing Research Education Foundation. She has previously served on the board of the Philadelphia EO, EO Nerve Finance Chair, guest speaks for entrepreneurial classes at local colleges and at her alma mater.

Kim is a graduate of King’s College with a Bachelor of Science in Accounting and a graduate of Georgetown University with a Master of Business Administration, emphasis in Finance. Prior to founding Focus Forward, she traded interest rate and currency derivatives for Deutsche Bank in NYC & London. When Kim is not dedicating her time to innovation and the firm’s technology development, her numerous passions include running outdoors, travel, and is the mom of two energetic boys.

Andrew has over 25 years of experience as the leader of highly successful global transformation initiatives and executer of complex technology roadmaps that shape the future of the financial services industry.  He has partnered with global strategy teams to create high-impact growth opportunities and address dynamic business challenges.

He has spent the last 10-years driving expansion of Citigroup’s Payments and Receivable technology footprint through Latin America, relocating for several years to facilitate driving Transformation in Mexico. In addition, Andrew has been instrumental in enabling of multiple Instant Payment implementations that have shaped the commerce landscape of multiple countries.

Earlier in Andrew’s career, he led numerous Technology Transformations globally, focused on the implementation of storage and enterprise cloud systems. During a multi-year assignment in Sydney, he directly managed the client relationship of Australia’s largest banks.

Late 2022 Andrew joined Focus Forward as COO at an exciting time, to transform the business and bring innovation to the firm. He will bring his years of management, operational and technological experience to propel Focus Forward to a new level of client engagement and services. Andrew enjoys traveling and spending time with his wife and two young daughters, as well as constantly learning and adapting to new challenges. Andrew is always excited and available to mentor, as well as elevate teams and talent.

Matt is our all knowledgeable guru of project management for both transcription and coding services. Beginning his career as a Transcription Support Specialist, he quickly climbed the ranks and is now Director of Transcription. Whether Matt is helping create innovative solutions for a client’s custom research needs or fitting their project into an existing service, he has an unwavering dedication to exceeding expectations in both quality and timelines. Outside of the office, Matt is an avid Philadelphia sports fan – Go Eagles! He enjoys spending quality time with his wife, Brittany, at sporting events and making their dog, Lucky, a true Philly fan too.

Shortly after graduating from Temple University, Chris joined the FFTranscription team at the start of 2018. Having spent time working in both the Qualitative and Transcription departments, Chris has gained a holistic view of the Market Research industry and how to best serve our clients’ needs. He has contributed to improving and automating both internal and external processes, and works closely with our transcribers to further develop their skillset.

Outside of work, Chris can commonly be found at his local dog park or cheering on the Broncos with his dog, Elway.

Kerri is an expert on all transcription services offered by Focus Forward. She specializes in project consultation and best-practices for the many methodologies one encounters in transcription. Kerri has a passion for helping others and believes transparency is key to successful client relations. Outside work, Kerri is a major Philadelphia Sports Fan and fanatically cheers on our sports teams whenever she can. She loves dogs and animals. Kerri is a big helper with organizing and volunteering in Focus Forward’s many non-profit activities.

Chris joined Focus Forward in 2009 and currently oversees all technology initiatives across the firm. With his broad knowledge of operations, Chris analyzes user needs, suggests systems, and leverages technology to make operations run smoothly. Both an experienced service integrator and creative web developer, Chris wears many hats including managing relationships with the technology providers, online panel operations, and user support for the Focus Forward environment.

When not at work, Chris enjoys exploring the Philadelphia region with his family and playing baseball by the rules of the 1860s.