Meet Our


Our Amazing Team

Let us worry about the details so you can focus forward!

Kim founded Focus Forward in 2003 out of her desire to support the market research industry from the ground up. Her passion for client experience and her exceptionally high quality standards have helped Kim grow the firm from a start-up to one of the largest independent recruitment and transcription firms supporting market research clients.

With this growth, Kim and her team are pleased to offer clients new products while maintaining the highest standards. She strongly emphasizes client communication, so that all clients know their project is in safe hands.

Prior to founding Focus Forward, Kim traded interest rate & currency derivatives for Deutsche Bank in NYC & London. A native of Wilkes-Barre, PA, Kim holds a B.S. in Accounting from King’s College and an MBA with an emphasis in finance from Georgetown University.

When Kim is not working, she loves running outdoors, trying new wines, travel planning, and is the mom of two energetic boys who keep her always moving!


Matt Devine

Director of Transcription

Matt is our all knowledgeable guru of project management for both transcription and coding services. Beginning his career as a Transcription Support Specialist, he quickly climbed the ranks and is now Director of Transcription. Whether Matt is helping create innovative solutions for a client’s custom research needs or fitting their project into an existing service, he has an unwavering dedication to exceeding expectations in both quality and timelines. Outside of the office, Matt is an avid Philadelphia sports fan – Go Eagles! He enjoys spending quality time with his wife, Brittany, at sporting events and making their dog, Lucky, a true Philly fan too.


Shortly after graduating from Temple University, Chris joined the FFTranscription team at the start of 2018. Having spent time working in both the Qualitative and Transcription departments, Chris has gained a holistic view of the Market Research industry and how to best serve our clients’ needs. He has contributed to improving and automating both internal and external processes, and works closely with our transcribers to further develop their skillset.

Outside of work, Chris can commonly be found at his local dog park or cheering on the Broncos with his dog, Elway.


Meredith Falvo

Vice President of Business Development

Meredith began her career in market research as a project manager for a busy six room facility in mid-town Manhattan. An opportunity to manage a suburban facility brought her to Westchester County, NY where she spent the next 15 years. Meredith demonstrates her commitment to providing the highest standards of client care and project management by having a hand in every project that passes through her door.

Meredith joins the Focus Forward team as VP of Business Development. With over 20 years of qualitative research experience, she is looking forward to sharing her knowledge and continue to guide clients successfully through the qualitative research process.

Meredith supports the local Insights Association-Greater NY Chapter, serving on the Board of Directors (former Secretary and Chapter President) and volunteering her time in any capacity. She enjoys giving back to an organization that has opened many doors for her.

When she is not working, Meredith is the “Chaos Coordinator” of her household, managing the busy schedules of her son, husband and English Bulldog, Bentley. In her free time, she explores her passion for cooking, baking, and traveling.


Kerri Hagan

Client Service Manager

Kerri is an expert on all transcription services offered by Focus Forward. She specializes in project consultation and best-practices for the many methodologies one encounters in transcription. Kerri has a passion for helping others and believes transparency is key to successful client relations. Outside work, Kerri is a major Philadelphia Sports Fan and fanatically cheers on our sports teams whenever she can. She loves dogs and animals. Kerri is a big helper with organizing and volunteering in Focus Forward’s many non-profit activities.


Chris Goering

Application Development Director

Chris joined Focus Forward in 2009 and currently oversees all technology initiatives across the firm. With his broad knowledge of operations, Chris analyzes user needs, suggests systems, and leverages technology to make operations run smoothly. Both an experienced service integrator and creative web developer, Chris wears many hats including managing relationships with the technology providers, online panel operations, and user support for the Focus Forward environment.

When not at work, Chris enjoys exploring the Philadelphia region with his family and playing baseball by the rules of the 1860s.